Transit Services Department
Business Objective: Transit Services
Core Business Process: Accessible Transit

Covid-19 Impact on Demand and Cost:
During the Covid-19 pandemic demand for accessible services declined over 50%. Typically 90% of all trips were work, school, or medical related, riders have since limited travel to essential trips. While demand decreased, cost to provide each trip increased as fixed costs were spread over fewer trips.
As demand slowly returns, a slight shift in service preference favoring Paratransit is evident. This may be contributable to Covid-19 safety protocols implemented by Valley Metro.


Paratransit Trips:
During the first three quarters of FY20 Paratransit demand continued to slightly decline averaging 7,400 trips/month. Fourth quarter demand decreased 61% to 2,900 trips/month.
FY21 demand is showing signs of recovery, but still 50% below FY20 demand in the first two months.
Key Performance Measure
Paratransit Cost/Trip:
Cost/Trip during the first three quarters of FY20 averaged $48.03, however, cost increased 31% to $69.30/trip in Q4 attributed to Covid-19 impact on trip demand.
FY21 cost/trip is decreasing as trip generation improves. July 2020 cost/trip of $45.51 is consistent with our pre-Covid trend.
Key Performance Measure

RideChoice Trips:
During the first three quarters of FY20 RideChoice demand continued to increase averaging 5,900 trips/month. Fourth quarter demand decreased 47% to 3,180 trips/month.
FY21 demand remains flat as ridership appears to be opting for Paratransit as a Covid-19 precaution. 
Key Performance Measure
RideChoice Cost/Trip:
Cost/Trip during the first three quarters of FY20 averaged $15.60, however, cost increased approximately 8% to $17.14/trip in Q4 attributed to Covid-19. 
FY21 cost/trip in the $21- $22 range and expected to continue into the foreseeable future.
Key Performance Measure
Mission Statement
Provide accessible transit options to our disabled community through Valley Metro's Paratransit and RideChoice programs.
Desired Outcomes
  • Create equal access to public transit for our disabled community, providing local and regional connectivity in a cost efficient and safe manner.