Transit Services Department
Business Objective: Transit Services
Core Business Process: Accessible Transit
Overview:
Through September FY22, demand for accessible services is beginning to trend upward. As businesses and special needs day programs continue to reopen, travel demand is expected to continue its rebound.
RideChoice Key Performance Measures:
Trips:
Through September FY22 RideChoice demand remains on track averaging 4,260 trips/month or 26% below forecasted demand.
Overview:
Through September FY22, demand for accessible services is beginning to trend upward. As businesses and special needs day programs continue to reopen, travel demand is expected to continue its rebound.
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Cost/Trip:
Cost to provide each trip remains stable averaging $20/trip, or 5% over our forecasted $19/trip.
Paratransit Key Performance Measures:
Trips:
Through September FY22 Paratransit demand remains low averaging 4,677 trips/month, well below the our forecasted maximum of 7,700 trips/month. as our vendor competes for drivers to keep pace with demand. This may result in us exceeding targeted ceiling of &47/trip.
Cost/Trip:
FY22 cost/trip remains relatively flat at $44/trip, well below our forecasted maximum of $47/trip.
Cost Containment Strategies:
Trips-
Demand for accessible transit services are going to continue
to grow. During the next year, Valley Metro is going to change how accessible
transit service is structured it provide the highest level of service for our
residents. This change will make it
easier to make customers aware of the transit options available. This could result in cost savings for them.
Cost Containment Strategies:
Cost/Trip-
Accessible
transit ridership is expected to rebound faster than bus and light rail
ridership. As this happens, it is
important to work with Valley Metro to ensure customers are aware of both
paratransit and RideChoice services that are available to them. For many of our accessible transit customers,
RideChoice may be better option for their transportation needs.
