Business Objective: Transportation
Core Business Process: Traffic Engineering
Performance Measure: Routine Temporary Traffic Control Permitting
Description: Average turnaround time to issue a permit for routine temporary traffic control.
Performance Analysis: Cloud based platform, Accela, provides with service request data pertaining permitting/licensing for temporary traffic control. Accela runs reports for the date range of the performance measure. Completed permit applications for routine temporary traffic control (TTC) should be reviewed and a permit issued (or denied) within two working days.
Action Items: 9/2/2020: Not meeting target of 2.00 days. Due to COVID-19, TTC’s business model changed with 2 staff dedicated to permit review and 2 staff dedicated to field verification. When surges of TTC Permit applications submissions occurred, staff was unable to meet the two day or less review time goal.
Routine Temporary Traffic Control Permitting
Completed permit applications for routine temporary traffic control (TTC) should be reviewed and a permit issued (or denied) within three working days.
The Benchmark Sources are the Cities of Chandler, Phoenix, and Tempe, which all review and issue (or deny) permit applications within three working days.
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