Transit Services Department
Business Objective: Transit Services
Core Business Process: Fixed Route Bus
Ridership continues to decline through Q2 of FY22, however the rate of decline has slowed considerably, with some routes reporting ridership increases.
Key Performance Measure:
Ridership recovery has not been as robust as anticipated. Even as vaccination rates increase and infection rates have declined, a large percentage of past riders are working remotely or have left the workforce altogether.
COVID-19 Mesa Ridership Impact
A comparison of Q2 ridership in FY19 to FY22 reflects a 51% decline, or loss of 949,000 riders during Covid-19. While ridership recovery is expected to be slow, we continue to see a decline- losing about 6% or 54,000 riders when compared to the same period in FY21.