Transit Services Department
Business Objective: Transit Services
Core Business Process: Fixed Route Bus
Fixed Route Bus Service:
Provides City of Mesa residents access to transit options locally and throughout the region with cross-jurisdictional bus routes, express bus service, and connectivity to light rail.
National ridership is estimated to have declined approximately 75% as a result of the Covid -19 pandemic. Regionally, ridership has declined 56% during this period. While performing slightly better than national and regional averages, Mesa's year-over-year Q1 ridership declined 46% with lower than normal ridership expected while Covid-19 protocols remain in place.
- Service adjustments based on demand with an emphasis on maintaining routes utilized by essential workers.
- Use of face coverings required on all forms of public transit and social distancing is encouraged.
- Partitions installed for driver and passenger safety.
Key Performance Measure
Provide bus service connecting our residents to employment, activity centers, and regional destinations.
- Residents connected to local and regional destinations.