Transit Services Department
Business Objective: Transit Services
Core Business Process: Fixed Route Bus

Fixed Route Bus Service: 

Provides City of Mesa residents access to transit options locally and throughout the region with cross-jurisdictional bus routes, express bus service, and connectivity to light rail.

Ridership:
National ridership is estimated to have declined approximately 75% as a result of the Covid -19 pandemic. Regionally, ridership has declined 56% during this period. While performing slightly better than national and regional averages, Mesa's year-over-year Q1 ridership declined 46% with lower than normal ridership expected while Covid-19 protocols remain in place.
Covid-19 Mitigation:
  • Service adjustments based on demand with an emphasis on maintaining routes utilized by essential workers.
  • Use of face coverings required on all forms of public transit and social distancing is encouraged.
  • Partitions installed for driver and passenger safety. 
Key Performance Measure
Mission Statement
Provide bus service connecting our residents to employment, activity centers, and regional destinations.
Desired Outcomes
  • Residents connected to local and regional destinations.