Mesa Municipal Court
Business Objective: Municipal Court
Mission Statement
As the judicial branch of government, to administer justice in a fair and timely manner.
Desired Outcome
- Services are provided to the community in an efficient, accurate, consistent, and accessible manner.
Key Performance Measures
- Time to Disposition - (% of Cases disposed of or resolved within 180 days/6 months)
- Individuals Served at the Front Counter within 15 minutes - (% of Individuals served within 15 minutes)
- Internet Usage/eCourt Web Users - (# of eCourt/Web Users)
- Telephone IVR Activity - (# of Calls handled by the Interactive Voice Response System (IVR))
- Abandoned Call Rate - (% of Abandoned Calls)
Additional Topic -
- Community Court
Core Business Processes - Court Operations and Business Operations
Community Court -
The Court implemented the Community Court program in July of
2018. The program is proving to be very effective and successful. The
philosophy of Community Court is to help navigate its participants to services
provided by community partners that will assist them in changing their
situation so they do not find themselves in a position where they are picking
up the types of charges often associated with homelessness.
Since its inception, the Mayor, the City and the Court have
received awards for the Community Court program including: The Court Innovation
Award, The Outstanding Achievement 2019 Large City Livability Award, The Malachite
Award from NAFFA (Native American Fatherhood and Families Association), and The
Strategic Agenda Award for Promoting Access to Justice. Beside these awards,
the Community Court program has received statewide and national recognition.
But more important than the awards and recognition, the
Community Court has saved money in jail and public defender costs; reduced
recidivism among many of the city’s most frequent offenders; and with the
assistance of the entire community has improved the lives of the successful
participants of the program.