Transportation Department
Business Objective: Transportation
Core Business Process: Field Operations
Performance Measure: Streetlight Repairs

Description: Average number of calendar days to repair streetlights.
Performance Analysis: Cityworks provides with a platform that helps manage, track, and analyze transportation infrastructure assets (service requests, work orders). Calculated time between work order initiated date and work order completion date.
Action Items: 06/17/2024: Goal met with an average customer response time of less than a day.

The City of Mesa maintains over 43,000 streetlights throughout Mesa. Most streetlight fixtures within the City of Mesa are still High-Pressure Sodium (HPS), but as new fixtures are installed or older models replaced, the City installs Light-Emitting Diode (LED) fixtures, which are more energy efficient and last longer. 

  • Q2 - FY21: 1101 repairs
  • Q3 - FY21: 1259 repairs
  • Q4 - FY21: 1332 repairs
  • Q1 - FY22: 1387 repairs
  • Q2 - FY22: 1403 repairs
  • Q3 - FY22: 1729 repairs
  • Q4 - FY22: 1613 repairs
  • Q1 - FY23: 1179 repairs
  • Q2 - FY23: 1211 repairs
While the City can monitor some of its streetlights remotely, the City still primarily relies on residents to assist with maintenance of our streetlights by reporting outages when they are noticed. Weather and operational conditions permitting, the City aims to inspect and repair streetlights within five (5) business days.