City Clerk
Business Objective: City Clerk
Core Business Process: City Clerk Administration

Mission Statement
The City Clerk's Office is committed to serving the community with integrity and a high level of professionalism by promoting transparency to citizens and providing responsive, reliable information. Through continuous education, the City Clerk's Office strives to uphold regulatory compliance and establish innovative process improvements. 
Desired Outcomes
  • All Customer needs are met
  • Accurate and timely adherence to Open Meeting Law requirements (recording and transcribing meeting minutes, posting notices and legal publishing) is maintained
  • Code Book is updated in a timely manner
  • Ordinances and resolutions are processed in a timely manner
  • Process all legal documents within 24 hours and submit to the City Attorney's office for processing
  • Accurately and timely administer the Public Safety Retirement System
  • Provide support to the Public Safety Retirement Board and the Judicial Advisory Board

Performance Measures

Records Retention Inquiries

The metric is based on the total number of requests for assistance received from other City staff pertaining to records retention schedules and information. Two staff members handle records related inquiries and both report a total number monthly.

PSPRS Retirement & DROP Participants 

The metric is based on the total number of retirement applications received from Sworn Police and Fire employees and processed within the month they are discussed and considered by the Fire and/or Police Pension Boards. The staff member responsible for PSPRS provides a monthly total.

Public Meeting Notice

The metric is based on the total number of meeting notices (boards, committees, etc.) posted in compliance with the Open Meeting Law, which is no less than 24-hours prior to the meeting being held.

Legal Service Documents Processed

The metric is based on the total number of summons, claims, subpoenas, and garnishments submitted to the City Clerk's Office and forwarded to City Attorney's Office within 24 hours. The staff responsible for accepting legal service documents provides monthly total of those received.

Public Safety Disability Cases 

The metric is based on the total number of Accidental or Ordinary Disability Retirement applications received and processed by Sworn Police and Fire employees.  The applications are also counted within the month they are discussed and considered by the Fire and/or Police Pension Boards. The staff member responsible for PSPRS disability provides a monthly total.

Request for Information/Help (Non-election)

The metric is based on the total number of requests received (from the public or internally) for information that is non-election related.

Council Minutes

The metric is based on the total number of Council meeting minutes posted for the public within two working days after Council approval, which is in compliance with the Open Meeting Law (regular, special, committee, budget).