This is an annual customer survey sent out to all City of Mesa employees administered in batches. City employees are divided into four batches, and a survey is administered to one back each quarter until all employees have received the survey. The survey asks employees to rate their overall satisfaction with Information Technology Services. This metric reports the score of those who report satisfied or very satisfied with overall performance of IT services

The percentage of customer satisfaction results gathered by the Adaptive (participants with intellectual disabilities) program with quarterly survey’s sent out to registrants that have participated in the different offered programs, such as; TGIF, Off Broadway Musicals, Cooking Classes, Bowling, etc. These surveys are sent out on Survey Monkey.

Percentage of special event promoters or hosts responding they were satisfied with the venue and management of the venue. Examples: JDRF, Phoenix/Mesa Marathon, Margarita Mayhem. This information is collected monthly on Survey Monkey.