Tonnage of the recycle barrels / the sum of the total trash and recycle barrel tonnage. This includes the recycling of cardboard, paper and
paperboard, packaging/containers including aluminum, glass and plastic.

Total tonnages for blue recycle & green waste barrels divided by total trash, blue
recycle and green waste barrel tonnage. This includes recycling of cardboard, paper and
paperboard, packaging/containers including aluminum, glass, plastic and yard waste.

The amount of time a caller spends in the electronic queue before speaking with a customer service specialist. Calls are from residents, businesses, and contractors requesting paid trash and recycling services.