The number of registered participants, paid admissions, coalition practice and event attendance, reservation attendees, and special event attendance who use the pool on a year-round basis.

Percent of high-priority traffic signal trouble calls (flash calls, red indications burned out, etc.) responded to within one hour

Tonnage of the recycle barrels / the sum of the total trash and recycle barrel tonnage. This includes the recycling of cardboard, paper and
paperboard, packaging/containers including aluminum, glass and plastic.

The average time that a customer is on hold before their utility call (Gas, Electric, Water, Sewer and Solid Waste) is answered.

Trash, Recycle and Green Waste barrels placed out for collection by residents and businesses are collected weekly as scheduled.

Number of cases generated by a Code Officer (On-Views). Does NOT include "Team Up to Clean Up" projects.

Average number of days to respond to resident complaints from the date of complaint is received to date of the initial inspection.

Total number of applications eligible for financial aid. Applications are vetted to ensure they meet eligibility criteria.

Number of disruptions at least 4 hours in duration. *No measure since this is a leading measure that is tied into the Water Disruptions Ratio PM.

Total assistance awarded to cover residential utility expenses through the Mesa CARES Residential Utility Assistance program.