Number of unique monthly visits (session-level) to Mesaaz.gov and Mesanow.org

Monthly summary of electric energy used (in kWh) by all City Buildings with an Energy Management System (EMS).

The number of Automated Calls Handled by the IVR system. It is an aggregate measure of the number of calls handled by the IVR (Interactive Voice Response).

The average time that a customer is on hold before their utility call (Gas, Electric, Water, Sewer and Solid Waste) is answered.

Tonnage of the recycle barrels / the sum of the total trash and recycle barrel tonnage. This includes the recycling of cardboard, paper and
paperboard, packaging/containers including aluminum, glass and plastic.

Total tonnages for blue recycle & green waste barrels divided by total trash, blue
recycle and green waste barrel tonnage. This includes recycling of cardboard, paper and
paperboard, packaging/containers including aluminum, glass, plastic and yard waste.

Number of businesses located at the airport

Weighted Average Pavement Condition Index (PCI) is measured on a scale of 1 to 100 where 100 is best. PCI is used to indicate the general condition of a pavement, is a statistical measure, and requires manual survey of the pavement.

Percent of code cases resolved through voluntary compliance. Compliance = responsible party abating the violation prior issuance of a citation. Voluntary Compliance is when the violator makes the corrective action necessary to close out the case. This applies to COD, COR and some COB cases( building without a permit).

Average frequency of interruptions per customer measured on a monthly basis. SAIFI =the number of customers interrupted divided by the total number of active customers.