Average duration of interruptions (in minutes) per customer measured on a monthly basis. SAIDI= sum of the total customer minutes of service interruptions divided by total number of customers served
Measures and tracks the percent of emergency response times within the Mesa gas system area that exceed the 30 minutes response time target, from notification to arrival on the scene.
Average response time to Priority 2 calls. For an additional analysis including a breakdown of response times by other call priorities, patrol division, and call type see chart here here.