Total number of applications received excluding duplicates.

Response time in minutes for 75% of the incidents that are a Code 3 priority code.

Total number of outgoing calls by Mesa CARES Call Center staff.

Total expenditures for Mesa CARES, Feeding Mesa program.

Percent of CIP Projects which are within the approved milestone schedule. Includes only active CIP Projects that have an approved schedule with in the CIPMesa Software. Each of the project’s schedule milestones can be viewed on the Engineering Department’s Monthly Project Report. Metric = (number of projects currently within the approved schedule) / (number of active projects with approved project schedules) x 100%

Number of applications waiting for additional documentation from residents through the Mesa Emergency Rent and Utilities Assistance Program (ERAP).

Total number of human and judicial services given during contacts made by police as part of Operation: Off-the-Streets through the Mesa CARES program.

Number of applications approved and and are pending payment disbursement to residents through the Mesa Emergency Rent and Utilities Assistance Program (ERAP).

Average number of total households served at weekly drive-thru distribution events through the Feeding Mesa program.

Total assistance awarded to cover residential City of Mesa Utilities expenses through the Mesa CARES program.