This dataset provides information regarding the number of telephone calls that are handled by the Court’s IVR (Interactive Voice Response) system and the Court’s Resources (Agents). Includes automatic Call Distribution Inbound Services (queue) Call Detail Data. Information includes call totals, duration and service level statistics. Information in this dataset is used for calculation of Court performance measures. See Municipal Court - Telephone IVR Activity at https://citydata.mesaaz.gov/dataset/Municipal-Court-Telephone-IVR-Activity/rhh7-97hu for additional information.

Information about the waiting times for individuals served in person at the Municipal Court. Data sourced from QMATIC System, Waiting Time Queue.

This dataset describes the time to dispose of or otherwise resolve court cases assigned to City of Mesa Municipal Court. Visit https://www.azcourts.gov/Portals/27/CourtServices/CaseProcessingStandardsProject/AZCaseProcessingTimeStandardsSummaryChart03222018.pdf for Arizona Case Processing Time Standards Summary Chart. Note that Mesa Municipal Court does not handle all case types listed.

Web statistics for https://ecourt.mesaaz.gov/

This dataset provides information regarding the number of telephone calls that are handled by the Court’s IVR (Interactive Voice Response) system and the Court’s Resources (Agents). This view redacts employee user ID, Last Name, First Name and Agent Description.

Number of municipal court cases by month opened and case type. Filtered by current year.

The number of Automated Calls Handled by the IVR system. It is an aggregate measure of the number of calls handled by the IVR (Interactive Voice Response).

Percentage of cases disposed or otherwise resolved within established time frames (6 months or less) .

This dataset describes the time to dispose of or otherwise resolve court cases assigned to City of Mesa Municipal Court. Visit https://www.azcourts.gov/Portals/27/CourtServices/CaseProcessingStandardsProject/AZCaseProcessingTimeStandardsSummaryChart03222018.pdf for Arizona Case Processing Time Standards Summary Chart. Note that Mesa Municipal Court does not handle all case types listed.