Zabbix, an open-source monitoring software tool, is reporting the availability of applications and infrastructure. Applications include Advantage, CIS, Kronos, Accela, Judicial Services, GIS, CMMS, and more. It is a roll up of 91 monitors. Infrastructure reports the enterprise platforms, which includes server, storage, network, IVR/ACD and UC platforms. It is a roll up of 57 monitors. The monitors include scheduled down time, which includes scheduled maintenance and upgrades. It also includes the routine downtime for Advantage The available time is converted to a percentage rounded to four 9s. The data set is coming from on ITD dashboard that is currently pulling the monitors’ data from Zabbix.